Remote Service Agreement

Effective July 16, 2026

Authorization

By starting a confirmed session, the customer authorizes JWP to connect remotely to the identified computer and perform the agreed diagnostic, maintenance, repair, configuration, training, or software-support tasks.

How access works

Remote access begins only with customer approval through the selected remote-support software. The customer may observe the session and may end it at any time. Unattended access will not be enabled unless separately explained and expressly authorized.

Privacy and credentials

The customer should close unrelated private material. JWP will limit access to what is reasonably needed. Customers should enter sensitive passwords themselves whenever practical and should change any password they intentionally disclosed after service.

Backups and risk

The customer is responsible for current backups. Although reasonable care is used, software changes, malware removal, updates, storage failure, encryption, and pre-existing corruption can cause data loss or system instability.

Completion

JWP will explain completed work and known remaining issues. Recommendations for hardware service, replacement, licensed software, or a third-party provider may be made when remote repair is not appropriate.